Our performance measures are evolved and are at a higher level than cliched SLAs like TAT and quality. We report on charge variation to mean, adjustments and collection trends, GCP%, # of touches on a claim, repeat denials and the like. Measures that mean something to your business.
A sample of our performance tracking and analytical reports:
Collection ratios, payment per procedure, payer payment patterns
Baseline reports, before and after reports to track impact of decisions.