Hassle-free and effective transition guarantees
One of the most significant decisions medical billing companies have to make is letting an RCM services company take over their existing in-house RCM processes. Such transitions are initially doubted and questioned internally for a variety of reasons. The management fears privacy issues, the expense of hiring such a company, and the initial loss of revenue. The existing employees may worry about having to work with new teams and adapt to new processes.
All these concerns are valid. However, with Quintessence as your RCM partner, you can rest your fears. We start with extensive groundwork to understand our client’s existing businesses and their requirements and demands.
We have a separate transition team that works with the client from day one, in accordance to pre-set SLAs that assure our client of specific reimbursement ranges, so that you will start generating revenue from day one.
Training as a differentiator
Quintessence is not just a leader in medical billing and coding services but also a leader in training. Training is often identified as one of the top reasons why employees choose to start their careers with Quintessence. It is also the most appreciated part of their career even after they leave our services as per our exit surveys.
There is no dearth of human resources in India. Abundant resources, unless trained well, don’t make a difference. Successful organizations have the ability to identify, harness, and train to suit their your business specifics. This again is an area of strength in our model, allowing ample training and ramp- up overheads. This means the talent deployed for your account is exclusive and, trained on your specific billing system and business rules.
Quality as a philosophy
The correlation between higher accuracy and financial health of the business is highest in Medical Billing. This is such that even transactional errors and error rates of less than 1% still result in negative financial impact. Nowhere is a mistake so unforgiving as in RCM. Hence we drive Quality as a primary key responsibility area for every employee right from their boot camp training.
The Quality Assurance and Control teams in Quintessence are drawn out from the best performers amongst the operational staff. The significance attached to Quality is such that the Head of Quality has a direct reporting relationship to the COO.