About Us

What is Quintessence?


We are about measurable results. We are Quality, Quick & Quantum benefits.

Quintessence represents the epitome and embodiment of the very best processes, technology and people. We deliver outsourced healthcare business processes soaked in smart technologies that create best in class outcomes. Be it collections, quality, turnaround times or costs.

Our solutions deliver a 2D impact – quick recourse for the short term and sustainable benefits for the long term.

Quintessence is unique. We have ‘our skin in the game’ unlike most companies. Our pricing models reflect our commitment to a true partnership. Our fee is almost always performance linked.

Mission Vision and Values



To be regarded as the best choice partner of healthcare organizations looking to enhance competitiveness, efficiency and productivity of their operations.


To build and deliver services and technologies that our customers will find useful, economic and powerful. To surprise our customers and prospective customers with innovative and ingenious solutions to their every & everyday business challenges.


To enable an environment of trust, sharing, rewards and integrity amongst its stake holders and with the community.
Value relationships with all our partners, employees, customers. Respect and command respect in each of our encounters.
Enable a work culture that encourages team effort, ownership, conflict resolution and responsibility for the well being of every stakeholder including our environment.

Management Team


Raghunathan Nerur (Raghu)  | B Tech IIT Madras, PGDBM IIM Calcutta
Chief Operations Officer & Co Founder

Raghu is a veteran in the industry who has a keen eye for process vulnerability and technology adoption. He is highly respected for his analytical ability and forethought. He guides the operations and business enabler functions. He is responsible for service delivery, quality and meeting SLAs for all our businesses. Raghu has provided healthcare process engineering and consulting expertise to make processes more efficient and is the spark for many of our billing and coding automation endeavors. He swears by using technology to enhance RCM outcomes and has demonstrated reduced ramp up times, increased productivity, thereby reducing costs further. Raghu manages teams that have set new benchmarks in RCM productivity and cost control.

He has managed complex and large engagements across locations. He is also a SAP professional having managed the implementation for a billion dollar enterprise, where he learnt his ropes of process management and nuances.

Raghu is an active social worker and teaches underprivileged kids in Government schools.


Giridharan Srinivasan Thirupathi (Giri)  | Chartered Accountant from ICAI, Oracle Financials from Oracle Corp
Chief Technology Officer & Co Founder

Giri is a rare combination of accountant and technologist. His understanding of the healthcare business domain is next to none and that helps us create technologies for any complex business situation. Giri understands the healthcare business domain very well and that reflects in his software. His products always are cut to fit business needs than the other way.

He has several accomplishments under his belt. He has built HMO claims processing platform, medical billing software and numerous interfaces to practices and hospitals that changed the way offshore outsourced RCM business was delivered.

Currently he is busy creating billing & coding productivity enhancement technologies that work with any practice management system and is also building a business intelligence layer customizable at the customer level. Some of the hot software systems that are under various stages of development and implementation are Computer Assisted Coding techniques for radiology, Evaluation Management codes & HCC coding, claims workflow management software deployed across multi level relationships, paper EOB conversion to 835 engine, and rule builder/denial eliminator.

When not creating software, Giri will be found cycling or belting out his favorite tunes.


Nirmal Kumar Rajachandran (Nirmal)  | B.E Madurai Kamaraj Univ, MBA Anna University, Oracle Financials from Oracle Corp
Chief Customer Officer & Co Founder

Nirmal is a 15 year veteran in designing healthcare business solutions and customer relationship management. He has crafted intricate engagements with high complexities factoring in long term customer interests. He possesses rich experience in solution design & implementation for multi software, multi-specialty environment. The most advanced knowledge transfer processes in the RCM industry set by him is still a template for best practices and adopted by many competitors. He has managed large marquee relationships successfully. He has had stints with investment banking and Information Technology to boot.

Nirmal’s interests include football, aquariums and organic farming. He is a fan of Arsenal Football club and is aiming to involve in organic farming.


Anitha Balasubramanian (Anitha)  | BCom Madras Uni, CPC from AAPC, CCS from AHIMA
Subject Matter Expert & Director

Anitha is a veteran in medical coding and has managed healthcare coding operations for over 15 years. She was one of the first certified coders in the outsourced business segment. She has experience managing very large coding teams handling multiple physician specialties, inpatient coding teams and HCC programs.

She has been actively involved in various educational forums and coding circles and is an active participant in AHIMA and AAPC conferences and educational seminars.

She has been actively involved in supporting the creation of technologies to improve the training, ramp up and productivity of coders. In her career, Anitha has trained and managed nearly 1000 coders across specialties. Anitha is spearheading the transition of Quintessence and its customers to ICD 10.

Anitha has a passion for cooking multi-cuisines and is a connoisseur of classical music.


Ashok Menon  | MBA from Madras Univ
Senior Vice President Sales, Marketing, Transition and Customer Service

Ashok is responsible for customer relations, solutions, implementation and customer service. Ashok has ten plus years’ experience in managing billing operations, transition, customer service and solution design especially with a technology component.

He has worked with very large healthcare organizations and leaders in the industry to design and deliver solutions of the high impact variety and of the highest quality and in the process build long lasting relationships.

He designed a complex workflow solution using an interface approach, integrating multiple systems and stakeholders for one of the largest billing company which resulted in reduction of time to file from nearly 7 days to less than 2 days. The interface facilitated charges being billed out quicker and resulted in faster cash flow.

Ashok enjoys his cricket and is dreaming of owning his cricket team in the near future.


Vijay Kumar Subburaj (Vijay)  | BSc Mathematics Madras Univ & Master of Computer Applications from Bharathidasan Uni.
Vice President

Vijay has handled large operation teams handling multiple scopes and on various operational & pricing models. He rose through the ranks starting as an AR follow up agent and ending up leading a delivery location of 800 billing & coding staff. Apart from Operations, Vijay has starred in Quality, Business enablement and MIS functions handling them all with aplomb.

Vijay is trained on EPIC systems in the United States and is an expert at many billing software.


Nanda Kumar Rajendran (Nanda) | B Sc Microbiology, CPC from AAPC and ICD 10 Certified Trainer from AHIMA

Nanda is a life sciences specialist, a druggist and a coder to start. He has also risen from being a star coder to managing hundreds of coders and billers. His versatility in coding – having worked on outpatient facilities, office visits, surgery centers, imaging centers and labs – gives him an edge managing end to end revenue cycle outcome driven assignments, He is good at prying open coding denials and has a good knowledge of medicine.

Nanda is passionate about nature and owns farmland growing paddy and sugarcane.

Memberships & Partners



Healthcare Billing Management Association is the premier association for billers worldwide. Although HBMA membership represents less than 50% of the total number of medical billing companies, they do represent nearly 80% of claims submitted by third party medical billing companies on behalf of providers. The average HBMA Member has 40-50 employees, uses commercial software, has been in operation over five years, has company revenues of $2.5 to $3.5 million and processes about 350,000 to 400,000 claims per year. HBMA members are constantly seeking ways to improve their efficiency, productivity, technical and operating skills, in an effort ability to serve and anticipate their clients’ needs, and of course, grow their companies. Despite its modest membership size compared to other healthcare trade and professional associations, HBMA has established itself as a recognized industry revenue cycle management authority by both the commercial insurance industry and the governmental agencies that regulate or otherwise affect the U.S. healthcare system. With increasing frequency, CMS and other agencies regularly seek HBMA’s input and commentary on proposed regulatory, operational changes and proposed legislation. www.hbma.org


QBSS is HBMA Vendor Affiliate Partner 2016






HBMA Vendor Affiliate Partner 2016








AAPC is the nation’s largest training and credentialing organization for the business side of healthcare. AAPC certified members in medical codingmedical billingmedical auditingcompliance, and practice management represent the highest level of expertise in the industry. More than 50% of Quintessence coders are certified by AAPC.




Globe Logo

Medi Globe America’s virtual scribe services combine cutting edge technology with traditional medical dictation and are customized to meet the needs of each physician. The focus of our scribe service is designed to reduce the time a physician spends entering data into the EHR. Each physician has a virtual assistant who enters each patient’s dictated clinical visit notes directly into their EHR. They are based out of St. Louis, MO with offices in the UK and India.

Join us and Grow


Quintessence is constantly looking for energetic young minds to make a difference to our customers as to their careers and personal satisfaction. We are an equal opportunities employer. Quintessence provides a healthy work environment ensuring a healthy work life balance to its employees. The personality enrichment, training and professional growth will be of the highest quality.

Come join the fun. If you are serious about a career in healthcare or looking to enhance to your considerable experience, , send your resumes to talent@qbss.in or call us for an appointment at 044 6525 1154

Contact Us


Quintessence Business Solutions & Services (QBSS)

Corporate Office – Chennai

Elnet Software City, 2nd Floor, Module 21 and 23, Door# 140

New#3, Rajiv Gandhi Salai, Taramani, Chennai – 600113, INDIA

Phone : + 91 44 2254 2665

US Phone: 410 630 4774

Write to: nirmal.raja@qbsshealth.com


Coimbatore Offices

DC2-DC4, DC8-DC10, ELCOT SEZ, Tidel, Aerodrome Post, Coimbatore – 641014, INDIA

Hanudev Infopark Pvt, Ltd., S.F.No. 558/2, Udayampalayam Road, Nava India, Coimbatore – 641 028, INDIA